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How To Improve Tenant Communication

  • February 2, 2023
  • Property Manager
  • Category: Real Estate

Effective communication is a key component of successful real estate management. As the landscape of tenant-landlord communication evolves, it is important for property managers to consider alternative methods for improving communication with their tenants. One such medium that has gained popularity in recent years is texting. 

In this article, we will explore how texting can improve tenant communication in real estate, outlining the benefits and best practices for using this medium. With the insights provided, property managers can make informed decisions on whether texting should be incorporated into their communication strategies and, if so, how to implement it effectively.

How Texting Can Improve Tenant Communication

Increased response time

Texting has become a universal form of communication in our daily lives and offers the potential for lightning-fast response times. When texting your tenants as a landlord, you can expect to receive replies much quicker than through other methods, such as email or phone calls. This can help resolve any issues or answer questions more efficiently, leading to a smoother tenant experience.

Convenient communication

Texting also offers a high level of convenience for both landlords and tenants. Tenants can easily send a text message at any time of day without having to make a phone call or send an email. 

This can be especially useful for tenants who may have busy schedules or who prefer to avoid making calls. For landlords, the convenience of texting lies in its accessibility, allowing them to respond to tenant inquiries from anywhere, at any time.

Better record keeping

Texting provides a clear, written record of all communications between landlords and tenants. This can be valuable in the event of any disputes, as it provides a clear and easily accessible record of all conversations. It also allows landlords to keep track of important information, such as rental payments or maintenance requests, in one centralized location.

Improved tenant satisfaction

By providing quick, convenient, and professional communication, texting can lead to improved tenant satisfaction. Tenants appreciate being able to communicate effectively with their landlords and having their inquiries addressed promptly. 

A positive tenant experience can increase tenant retention and be a valuable tool for landlords looking to attract new tenants. Texting your tenants as a landlord can help to foster positive relationships and build trust with your tenants.

Best Practices for Texting with Tenants


Personalization is critical when texting with tenants. It is essential to address tenants by name and to tailor messages to their specific needs or inquiries. This shows that you value their business and are taking their concerns seriously. A friendly and approachable tone can also help build rapport and strengthen relationships with tenants.


Promptness is critical in real estate management and is especially important when texting with tenants. Responding to tenant inquiries on time demonstrates your commitment to providing excellent customer service and can help to resolve any issues more quickly. It is important to establish a consistent response time and to follow through on any promises made to tenants.


Texting may be a casual form of communication, but it is still important to maintain a professional demeanor when texting with tenants. This means avoiding the use of text shorthand, avoiding sarcasm, and avoiding the use of language that could be considered rude or offensive. Additionally, it is important to avoid discussing sensitive or confidential information through text, as text messages can be easily intercepted or shared.

Proper use of technology

It is important to use the proper technology when texting with tenants. This includes using a secure platform for messaging, such as property management software that offers encrypted messaging, to ensure the privacy and security of sensitive information. 

It is also important to be aware of any legal or regulatory requirements that may apply to text messaging, such as the requirement to provide written consent for text messaging in some states. Landlords can use technology properly to ensure that their text communications are efficient, effective, and compliant.

Challenges and Solutions for Texting your Tenants as a Landlord

Managing text message overload

Text messaging can quickly become overwhelming, especially for landlords managing multiple properties. In order to avoid falling behind on messages, it is essential to establish a system for managing and organizing text conversations. 

This may include using property management software that allows grouping and categorizing messages, setting up automatic responses for frequently asked questions, or delegating messaging responsibilities to a team member. By effectively managing text message overload, landlords can ensure that all tenant inquiries are promptly addressed.

Ensuring privacy and security

The privacy and security of tenant information are of utmost importance for landlords. When texting with tenants, using a secure messaging platform that protects sensitive information from unauthorized access or interception is important. 

This may include using encrypted messaging, password-protected accounts, or other security measures to safeguard tenant data. Landlords should also understand any legal or regulatory requirements for protecting tenant information and ensure that their messaging practices are in compliance.

Addressing technology limitations

Like all forms of technology, texting is not without its limitations. Technical issues, such as network outages or message delivery failures, can impact the ability to communicate with tenants. 

It is vital to have a backup plan in place, such as using email or phone calls as an alternative form of communication in the event of technical difficulties. By anticipating and addressing technology limitations, landlords can ensure that they can communicate effectively with their tenants at all times.

Final Thoughts

As technology continues to evolve, texting is becoming an increasingly popular way for landlords to communicate with tenants. With its speed and convenience, texting offers many benefits for landlords looking to improve tenant communication. However, landlords need to follow best practices and address any challenges that may arise. 

By properly utilizing texting as a communication tool, landlords can enjoy the benefits of increased response time, convenient communication, better record-keeping, and improved tenant satisfaction. The future of tenant communication is clear: texting your tenants as a landlord is here to stay.